Processing Times

Heavy volume is slowing our response time to cases sent by mail.

The following transactions require at least 2 weeks of processing time if bonds and/or TreasuryDirect accounts are in your name.

• Cashing paper savings bonds where you are named on the bonds, and you send in the bonds with your request
• Unlocking your TreasuryDirect account or updating your banking information within that account
• Converting your paper savings bonds into electronic format (in a TreasuryDirect account)

Requests to search for lost, stolen or missing savings bonds require at least 4 months to process.

Other paper savings bond transactions you are authorized to handle, but not in your name require at least 6 weeks to process.

Other TreasuryDirect requests, including trusts, may require 6 months or more to process.

Special Announcements for TreasuryDirect account holders:

2024 1099 tax forms for TreasuryDirect will be available January 31, 2025. See our 1099 information.

You can call us from 8 a.m. to 6 p.m. ET, Monday through Friday, at 844-284-2676.

The annual purchase limit for Series I savings bonds in TreasuryDirect is $10,000.

Check out our new savings bond explainer page